News
Notifications Being Sent to SPAM
Hello again!

I want to ask for you all to please bear with us right now as we try and figure out the notification issues. If you are suddenly not receiving notifications, you will need to check your spam/junk folders, as the notifications are most likely being sent there. It happened to me, so it will most likely happen to you.

Go into your spam/junk mail and mark the notifications as NOT SPAM. You need to train your spam filters to not send our mail to these folders.

Our new email address, for the time, is admin@tokiohotelfiction.com, so if you get mail from that, it is not SPAM, it is our new address.

PLEASE let me know if you receive notifications when you haven't before, even if you find them in your SPAM. If we don't see any improvement in the notifications, we'll be switching our site email back.

Thank you!

- cynical_terror on 08/30/09 01:14 pm
20 Comments
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Comments
i do not at the moment have a spam flder, i believe google mail (gmail) makes it once u recieve spam, but i do not have any, m sorry this is causeing such a huge problem.
- Billa_Loves_Skittles on 08/30/09 01:42 pm
I found mine in the spam, thank you :)
- ohwolfed on 08/30/09 01:43 pm
Sorry i also wanted to mention, before this whol kurfuffle bagan, about two weeks (maybe one) i got an email from a SEAN PETROW, about tokiohotel fiction, but it was a link (which i did click idiot that i am) to NEXCESS.NET LLC    that COULD? have somehting to do with it all?
- Billa_Loves_Skittles on 08/30/09 01:46 pm
Billa_Loves_Skittles- You should always have a spam filter in Gmail, I have one, even when I don't have spam. Also, the Sean from Nexcess is our webhost, and they were attempting to contact members who didn't receive notifications. It's so strange, because if you got that email, it means you should be able to receive notifications, but for some reason aren't. D:
- cynical_terror on 08/30/09 01:49 pm
It was on my spam, but I've seen it there before and i clicked Not spam but it keeps going there.
- bbb on 08/30/09 02:59 pm
I have never received any message until the one i got today about the msg being sent to the spam folder.
- Sharon_Waleska on 08/30/09 06:28 pm
I also rec'd Sean's message the other day. It seems hit and miss, but as per your suggestion, I checked my spam, and lo and behold, I had a message from you guys in there about a fave author. I clicked the "not spam" button, and, hopefully, all is okay. I had been recieving the emails since I last commented on here, so I think?

Jules
TragicStateofAffairs
- TragicStateofAffairs on 08/30/09 08:24 pm
I got an e-mail this time. :)
- xxcutxxopenxx on 08/30/09 08:45 pm
The emails were in my spam...but no biggie, I just marked them so they would be "not spam" and now I get 'em in my inbox :)
- on 08/30/09 09:30 pm
I'm glad some of you who hadn't been receiving notifications now are! And everyone else, keep checking that spam mail! :D
- cynical_terror on 08/30/09 09:50 pm
I've never had problems with notifications before, I've sometimes even gotten two e-mails for one idk review or added story. :D
And this morning I pretty much freaked out when I saw that I had NO e-mails from THF, but now I found them in the spam. :D

But I think it's okay and I hope you will solve the problem soon ;)
- Kariiin on 08/31/09 03:38 am
They were going to my spammmm. D:
I fixed it though. :)
- tokiobillhotel on 08/31/09 06:46 pm
Haha wow seems like everyone's having luck with their emails. :D But Alas, not me, The only message I've recieved was about checking our spam boxes. O; I've checked throughly and I've checked my pref. and it's all in order. And I've also added your email into my contact list. Could it be that I have yahoo and not gmail like everyone else?
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